LISTENING

LISTENING, GATHERING INPUT, STAKEHOLDER INVOLVEMENT

Sometimes we need to stop "talking" and start "listening." We may listen to learn about what is going on or find people interested in the same things we are. Social media tools allow us to do some amazing listening and monitoring when the topics show up online.

• What are others saying about our organizations? About the work we do? The topics we care about? Who is doing something related to what we are doing and how do we find them and connect to them?
  Tools and Methods:Appreciative Inquiry; Blogs, Briefing and Debriefing; Data / Information Visualization Tools; Discussion Forums (including email lists) ; Frequently Asked Questions; Language Translation Technologies; Learning Alliances; Mindmapping; Online Surveys; Open Space; Participatory Impact Pathways Analysis (PIPA), Photo Sharing; RSS; Social Media; Social Media Listening; Social Network Analysis; Social Reporting ; Survey and Data Collection Tools; SWOT Analysis ; Tagging/Social Bookmarking; Walkthrough; Widgets
  Tags: listening, partnerships, stakeholders, search, find

• How can I enhance demand driven research initiatives and processes?
  Tools and Methods: Outcome Mapping; Impact Pathways, Learning Alliances, Participatory Impact Pathways Analysis (PIPA); Social Network Analysis, Storytelling
  Tags: inclusion, demand, participatory_processes, strategic_planning, collaboration

• How can we make better use of our partners’ and beneficiaries’ experiences?
  Tools and Methods:: Innovation Histories; Learning Alliances; Social Network Analysis; Knowledge Fairs, Open Space,Participatory Impact Pathways Analysis (PIPA), The World Cafe, Storytelling
  Tags: collaboration, cooperation, alliances, networks, partnerships, stakeholders, strategic_planning

• How can I provide spaces for open dialogue with my stakeholders?
  Tools and Methods:: Blogs; Wikis; After Action Reviews; Open Space; Knowledge Fairs; Social Media; The World Cafe; Teleconference Clock
  Tags: dialogue, conversation, listen, listening

• How can I design a participatory strategic planning exercise? See PLANNING, MONITORING, EVALUATION

Tags you can scan for other ideas:

• alliances
• collaboration
• conversation
• cooperation
• demand
• dialogue
• find
• inclusion
• involvement
• listen, listening
• networks
• participation
• participatory_processes
• partnerships
• search
• stakeholders
• strategic_planning

http://blog.hubspot.com/blog/tabid/6307/bid/4663/How-to-Monitor-Your-Social-Media-Presence-in-10-Minutes-a-Day.aspx