Telephone Conference Calls

Brief Description

Unlike usual Phone Calls, Telephone Conference Calls enable more than two parties to listen, report on their work and exchange experience.
Conferences can be set up so that the calling party calls the other participants and adds them to the conference (dial out) or the participants dial in to join the conference.

- Meeting room
- Phone number that connects to the conference (set up by KCTI)
- Phone with loudspeaker and working microphone

When to use

In some countries, Internet connection is not reliable. Phone Conference Calls are a useful alternitive for across-boundary meetings.

Examples & Stories

CountrySTAT is a national statistical information system for food and agriculture. It aims at harmonizing and integrating data on food and agriculture coming from different sources. Regular country contacts are of particular importance to the project in order to discuss the progress of work and giving technical guidance and assistance.

Since internet connection in project countries is not reliable, another solution had to be found to regularly get countries together at one table. The method of of phone conferences was approached with technical guidance from KCTI. That way, focal points from different countries can – under the guidance of the Project Manager, the Regional Officers and IT specialists here in Rome – report on their actual working progress and discuss problems.

Conducting multi-country phone conference calls has become part of the communication routine of CountrySTAT and is highly appreciated by both the team at the Headquarter and the project countries in Sub-Saharan Africa.

Related Methods / Tools / Practices

Flowchart Multi-Point Telephone Conferences:

Guidelines to establish best practises in conducting Multi-Point Telephone Conferences

Checklist for participants:

Checklist for conductors/organizers:

Note: Provided checklists/guidelines have been developed for the purpose of CountrySTAT, but are kept as general as possible to make them
useable for everyone.

Who can tell me more?

(add your name/contact email)

Page Authors

Verena Wilke
and the CountrySTAT team